
I forgot that I had taken this photo of our Japanese snowball this morning in our back garden.
Speaking of balls, let me just say that I think it takes BIG balls to have someone wait around all day for installation service and then to tell them (only after they call) that they should just reschedule for another day.
Just who is the tail and who is the dog? (I just know who the ass is!)
Fortunately, its a sunny day. Jeff and I have had a relaxing time puttering around the house, and we did get out to the Apple store briefly to buy a connector to store photos from our camera onto my iPod. This way, we don't have to cart a computer around when we travel. THIS is a cool widget to have.
But...our tale of woe is with DirecTV.
I stumbled on a web article telling me that San Francisco local channels are now available in high definition. (For the record, this is how you find out things about DirecTV, because they like to bury this information on their website.) So, I called DirecTV on Friday night and they scheduled me for a Sunday morning equipment upgrade. We currently have HD through DirecTV, but apparently we need to keep up with the times and get a new HD receiver. But its free...so cool.
Anyhow, our appointment was between 8-12 this morning. At 11, we got a call saying that the technician was behind schedule (big surprise) and would not get to us until 2pm. OK. I was annoyed to lose 3 hours of my morning, but we ran off to do our errands and returned at 2pm.
At 4pm, I called DirecTV. They called their local contractor. The contractor "tried to contact the technician, but could not reach him" and suggested that I reschedule for another day. I said no...that I had wasted my day waiting for them, and that they can try a bit harder to find their guy.
Sooooo, they are sending a "supervisor technician". I don't know how much I trust him, since he can't find the technician he is supposed to be supervising.
It is 5:16. He is late.
An update. It is now 7:34. The "supervisor" never showed up. Instead the lost technician arrived. It look him FOREVER, but he did the job. (Jeff actually hooked up the HD receiver while the technician was on the roof.) Of course, when the technician called DirecTV to activate our new receiver, they tried to charge us, because there was no record of our 'no charge update'. Total time spent on the hook for DirecTV? 11 hours 34 min.