Denied...

After telling us that a new plane was coming in to carry us to Chicago, our flight was eventually cancelled at 2pm. Aparently, we're getting re-routed to a redeye out of San Diego. Oooooo, a connection...that should be fun.

Of couse, now we have to stand in a long customer service line that snakes off to infinity. How is it that Safeway knows how to spot a long line and call a manager over to help with surge support, but United sticks with two lonely smiling faces regardless of the line?