Sunday, August 19, 2007

Twist of fate...

By a quarter past 3pm, we made our way to the front of the United customer service line. A new helper arrived just as we got to the front--go figure--and began crossing off our by one...redeyes, other airlines, and connections. Gloom and doom.

Suddenly, two seats popped up on a direct flight at 5pm! We were stunned, but you never question fate.

We are still PISSED at United for waiting four hours to cancel our flight...such that most alternatives are gone. That is no way to treat people. But, at least we will (fingers crossed) arrive in Muskegon before breakfast.

One sad observation. I overheard United telling one traveler who was being booked on a flight tomorrow that there were no hotels available. "But if you find one on your own, here is a form to fill out." What?????

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